Your Satisfaction is Our Priority

At IPU, we understand the importance of prompt and reliable customer support. Whether you’re managing your finances, making international payments, or navigating our services, we are here to assist you every step of the way.

Regional Support Tailored for You

To provide you with the best possible service, our customer support teams are strategically located in two key time zones: Europe and Asia. This ensures that we can offer timely and relevant support, no matter where you are.

Supporting Our Asian Customers

We take pride in offering dedicated support to our Asian customers. Our customer support team in Asia is here to address your needs, questions, and concerns with the utmost care and attention. By being in a closer time zone (GMT+8), we aim to respond faster, ensuring that you receive assistance during your business hours.

Available Support Hours

Here to provide you with assistance that aligns with your schedule. Whether it’s early morning or late evening, we strive to be available when you need us.

Multilingual Support

Understanding the diverse needs of our Asian customers, our support team is equipped to communicate in multiple languages, ensuring clear and effective communication.

Local Expertise

Our Asian support team understands the regional market and cultural nuances, providing you with relevant and tailored support. We’re familiar with local financial regulations, ensuring that our advice is not only timely but also compliant with local standards.

How to Reach Us
  • Chat Support
    For quick assistance, use our in-app chat feature or iBank chat service. Our support representatives are ready to help you with any questions or issues.
  • Email Support
    Prefer to send us an email? Reach out to us at [email protected], customer support team will get back to you promptly with the information and assistance you need.
  • Phone Support
    Need to speak with someone directly? Our phone support line is available during business hours. Simply call us, and a customer support representative will be happy to assist you.
  • WeChat and WhatApp Support
    Connect with us directly on WeChat or WhatApp for convenient support. Search for our official account and get in touch with our team for fast and efficient service.
Committed to Excellence

We are committed to providing you with exceptional customer support. Your feedback is valuable to us, and we continuously strive to improve our services based on your needs and suggestions.

Join IPU Today

We are here to ensure your experience with IPU is smooth, secure, and satisfying.